Know Before You Book
1. Customer under 18 years old MUST be accompanied by at least one adult. In consideration of the guest safety, pregnant women are only allowed to join the tour if pregnant for 24 weeks or less by the end of the trip.
2. Please be sure to provide accurate and complete information upon booking. This includes name, gender, valid contact information (preferably a mobile phone), accurate flight information, tour location, etc., This helps to avoid any errors upon the reservation because errors affect travel. Any losses due to inaccurate or invalid information will be at your own cost and the company will not be held responsible.
3. Most hotels offer rooms with two single beds, and each room can legally accommodate two guests, including adults and children. Some hotels can accommodate three people in one room. The room type is: three single beds, two single beds or one double bed + a folding bed (the specific room type is different based on the hotel). If the actual booked hotel does not have the above room types, then you may arrange one of the guests to share a room with a same gender guest in the group. If there is no same gender guest in the group, a single room will be arranged. According to the requirements of some hotels, each group of guests must bring at least one credit card or debit card that can be used at the destination for check-in procedure. If there is no personal consumption, the hotel will refund the deposit to the card within 7-14 working days after check-out. JUPITER LEGEND Corporation and Ctour Holiday guarantee the number of rooms for guests but it does not guarantee the specific room type and location.
4. This tour does not accept any City Pass or your own tickets for any of the attractions. Tour attraction admission charges and meal expenses are subject to change at any time without notification. Any purchased ticket cannot be refunded for lower prices.
5. JUPITER LEGEND Corporation and Ctour Holiday have the right to make appropriate adjustments to the itinerary under the conditions of facilitating the operation for the tour group. This, however, will not reduce the items that should be included in the itinerary.
6. During the actual trip, the tour guide or driver has the right to appropriately adjust the tour sequence, stay time or assembly time of scenic spots according to the weather, traffic, and other conditions to ensure the smooth progress of the trip.
7. If any scenic spots are temporarily closed, including on certain holidays, the tour guide will make appropriate adjustments based on the actual situation, which may include viewing from the outside or substituting with another attraction to maintain the richness of the itinerary. Please note that the opening hours and capacity limits of certain attractions and national parks may change from time to time due to health concerns. Should such changes affect the itinerary, they will be considered force majeure. We appreciate your understanding.
8. Normal health conditions are required to participate and enjoy our full itineraries. Contact us for specific policies or information regarding passengers with disabilities and the handicapped who do need to provide advance notification to make a reservation. JUPITER LEGEND Corporation and Ctour Holiday do not guarantee a wheelchair lift-equipped bus and/or seating availability to disabled passengers without prior notification and approval.
Know Before You Go
1. The maximal waiting time for any late passengers is 10 minutes beyond the meeting time announced by the Tour Guide. While JUPITER LEGEND Corporation makes every effort to provide on-time service, it does not guarantee to arrive at or depart from any point.as a specific time, which may be affected by any number of factors including weather, traffic, strikes, government shutdowns, war or terrorist attacks, or mechanical prob- lems. JUPITER LEGEND Corporation is not liable for any inconvenience or expense caused as a result of such a delay, not liable for the expense of connecting air or train or bus service missed as a result of a delay and not liable for any other travel expense caused as a result of a delay.
2. JUPITER LEGEND Corporation and Ctour Holiday reserve the right, when operating conditions require, transferring passengers from one vehicle to another en route.
3. The following documents are recommended to make your check-in process smooth: A valid photo ID is required to board the bus; We recommend you bring a copy of the email confirmation to board the bus.
4. This product is a group activity. If you choose to leave the group, please inform in advance, and obtain the consent of the tour guide. You need to sign the departure agreement form and the unfinished part will be regarded as your own abandonment. The group fee will not be refunded.
5. Gift items in the itinerary that cannot be given away due to force majeure factors such as traffic and weather conditions or personal reasons may be subject to change. Please understand that the fees will not be refunded.
6. Smoking is prohibited aboard the bus in accordance with Federal law and prohibited in most hotel rooms. Customers are responsible for any penalty charged by the hotel in a non-smoking room at least $250 per night.
7. Pets and animals are not allowed on the vehicle.
8. Emergency contact: (Toll Free) +1(866)585-8747.
Special Regulations About Thailand:
1. Thai temples are sacred places recognized by Thai people. Please dress modestly when entering Buddhist temples. Anyone wearing short skirts, shorts or topless backless outfits will not be allowed inside. When entering the Buddhist hall, visitors need to take off their shoes and be careful not to step on the threshold.
2. Don't touch other people's heads, and don't mess with other people's hair. If you accidentally touch someone's head, apologize immediately and sincerely. Thais are taboo for outsiders to touch the head of children (especially young monks). Children's heads are only allowed to be touched by the king, monks and their parents.
3. Thai people think that people's left hand is unclean, and the left hand can only be used to hold some unclean things. Therefore, holding important things with the left hand will attract disgust, and in more formal occasions, it is necessary to present them with both hands, and using the left hand will be considered to despise others.
4. The soles of the feet are also considered unclean. When taking a seat, avoid putting your feet on the table. You will be severely reprimanded if you hit or point at someone with your toes, and you must never point your feet at the Buddha. When sitting, do not raise your feet and point the soles of your feet at others.
5. You can't shake hands with monks, you can only salute with palms together. Women can't touch monks. If you want to offer property, you can ask men to do it for you or put it directly on the table. When you meet a monk who begs for alms, you must not give cash, because this is an act that violates the monk's precepts.
6. In the Thai Museum Group, Wildlife Protection Group, Customs Department, Thai Government Tourism Office, and Thai Embassies, Consulates or Overseas Representative Offices, you can receive manuals on foreign exchange control and control project regulations, and tell what items to buy , before leaving the country, it is necessary to apply for approval from the government agency of Thai Customs.
7. When purchasing larger Buddha statues, antiques, and artworks (except for small souvenirs) that require special packaging in Thailand, you must first obtain an export permit from the relevant competent authority or store, so that they can be submitted for customs inspection when leaving the country.
